Refund policy

 

Customers are required to inspect all goods at the time of delivery. Any shortage, damage, or defect must be reported to 1855 Limited immediately to be eligible for a return or refund.

Goods shall be deemed accepted once delivery is completed. No returns, refunds, or exchanges will be accepted after delivery.

Due to the nature of alcoholic and consumable products, returns are only accepted if the products are damaged, defective, or incorrect at the time of delivery.

Resolution: If an issue is reported at the time of delivery, 1855 Limited will, depending on the situation, either replace the affected item(s) or refund the amount paid for them.

Refunds will be initiated to the original payment method within 3 working days and may take additional time to appear in your account depending on your bank or payment provider.

In the event of any inconsistency or ambiguity between the English and Chinese versions of this policy, the English version shall prevail.